Dear Guest,

thank you very much for your feedback. Criticism is always important on the way to excel.

I am sorry you were disappointed about the lack of a flatiron in your room. Ironing in our rooms is forbidden for safety reason. Nonetheless, we provide ironing service, as you were informed at the check-in.

I dopo hope you may want to come and stay with us soon, however.

Kindest regards,

Antonio Desiderio
Director of Sales & Marketing