Dear Omar A,

I appreciate you taking the time to write a review of our hotel and for choosing to stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I am elated to read you found our hotel location to be convenient as well as our room, hotel gym and spa as well as the reception and parking area to be excellent. however, I am truly sorry not all aspects of our hotel did not live up to your expectations especially with the level of customer service encountered from our staff, room type given and lack of refrigerator. Your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer.

Thank you for sharing your thoughts and concerns. We appreciate your candid feedback and hope to provide you a better experience in the near future.

Sincerely,

Zelyn N.
Case Manager
IHGService