Dear Guest,

Thank you for taking your time to share your experience of your stay on both TripAdvisor and Booking.com.

Our sincere apologies for the way you perceived some of our services. This is definitely not the way we would like our Guests to experience our Hilton standards.

We apologize for the inconveniences you experienced regarding the Wi-Fi. After your review we did immediate investigation and therefore we will refund the Wi-Fi costs.

On our parking lot we offer the comparable parking rates as in our surrounding area.

If you have any other comments please don’t hesitate to contact us via e-mail talktohilton.amsterdam@hilton.com. Your feedback is of true importance for us, since it allows us to continuously improve our level of services for our Guests.

Despite this experience we hope to welcome you back with us in the near future!

Kind regards,

Alessio Colavecchio
General Manager