‪علاج جيد ولكن هناك حاجة إلى تغييرات...‬ - ‪Mercure Amsterdam City Hotel‬

Dear Guest,

Thank you for sharing your feedback. We appreciate it. We're delighted to hear that you enjoyed the modern design of our hotel and found the check-in process smooth. It's great that you appreciated the comfort and amenities of your room, including the Nespresso machine for that essential morning coffee. We're also pleased to know that the umbrella hire was a useful touch during your stay. We're sorry to hear that not all aspects met your expectations. Although our air conditioning is designed to maintain a comfortable room temperature, we understand it may not have been to your personal preference. Regarding the breakfast, while we understand that it can be seen as pricey, we strive to offer a selection that reflects the quality and variety expected at our establishment. We appreciate your feedback on the bed linen and will consider how we can improve in this area. Lastly, we acknowledge your thoughts on the light switches and thank you for bringing this to our attention. It's encouraging to know that the efforts to provide eco-friendly options like opting out of room cleaning are appreciated. We're glad that the soundproofing of our rooms contributed to a peaceful stay and that you found our hotel to be in a good location for your needs. We all hope to welcome you back for your next visit.

Best regards,

Francis Windt, General Manager, Mercure Hotel Amsterdam City