Dear guest,

Thank you for your review of your experience at our hotel.

We regret and apologize that your stay did not meet your expectations.

Please know that your constructive feedback regarding our service is being investigated and any issues will be rectified in due course. This type of service meets neither our standards nor certainly your expectations.

Our guests appreciate the friendliness and helpfulness of our staff and it often becomes the subject of reviews on internet portals and other review sites.

We sincerely believe that the shortcomings you experienced were an exception to the norm and hope the next time you are in Cyprus you will reconsider staying with us again where you will have our commitment for a more enjoyable stay.

Thank you for your time and for your feedback.

Kind regards,

CRM MANAGEMENT