Dear sameerahalsaadou2018,

thank you for posting a review on TripAdvisor.

I very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received.

We truly hope that the rest of your stay was to your satisfaction and we look forward of welcoming you back soon. I hope to have the pleasure of welcoming you back again soon!

Kind regards,

Matthias Welzel,
Hotel Manager

Dear Khaled H.,

Thank you for reviewing Hilton Vienna and for sharing your feedback.

In regards to your feedback on our bathrooms, I wish to apologize for any inconveniences this may has caused . It is our intention to make your stay as comfortable and enjoyable as possible and we are constantly refurbishing and repairing our interior. I truly regret if you have received a different impression.

Regarding the breakfast situation I am sorry to hear that you were unsatisfied with the selection. Please accept my apologies and rest assured that we will discuss your comment with our team!

Thank you very much again for your valuable comments. I do hope you will give us the chance to prove that we are indeed better hosts and I would be more than happy to welcome you as our guest in the future.

Kind regards,

Matthias Welzel,
Hotel Manager

Dear Hadawa_UmEissa,

I am happy to read that you had a pleasant stay with us and that you especially enjoyed our central location well as the comfort of our rooms. I will be sure to share your kind words with the entire team. I hope to have the pleasure of welcoming you back again soon.

With kind regards from Vienna,
Marek Strougal
Guest Services - Hilton Vienna Plaza