Dear Relax30449981542,

thank you for posting a review on TripAdvisor.

I am very sorry to hear that you were so unsatisfied with some of the aspects of your stay, thank you for raising your concerns with us.

In regards to your feedback on our housekeeping service however, I am deeply sorry for any inconveniences this has caused you as well as the impression you have received.

Thank you very much again for your valuable comments. I do hope you will give us the chance to prove that we are indeed better hosts and I would be more than happy to welcome you as our guest in the future. Please do not hesitate to contact me should you require any assistance in the future.

Kind regards

Markus Hussler,
General Manager

Dear Suhaib593,

thank you for posting a review on TripAdvisor.
I am happy to read that you had a pleasant stay with us and that you especially enjoyed our beautiful location next to the Danube as well as our porter service.
I hope to have the pleasure of welcoming you back again soon.

Best regards from Vienna,

Francesca Caputo
Executive Lounge Manager

Dear Sulaiman,
Thank you for your great feedback and for staying at the Hilton Vienna Danube Waterfront.
We are very happy to read that you fully enjoyed our location at the Danube and would like to thank you for your compliments regarding our staff.
It would be our pleasure to welcome you back in the near future.
Kind regards from Vienna,
Anke Heines
Executive Lounge Manager