Dear Curious07193463748,
Warmest greetings from Park Hyatt Vienna!
Thank you for your recent stay with us as well as for taking the time
to sharing your feedback on TripAdvisor.com.
I truly regret to read about the inconveniences caused through the
air condition in the assigned guest room and the service level from the housekeeping department during your stay - please accept my
apology.
It goes without saying that such should not happen at our property, internal follow-up will be made.
I really hope that my team and I will have the pleasure to welcoming you back again - we will take good care of you and make your next stay with us a very comfortable one.
With my best personal regards,
Monique Dekker
Area Vice President / General Manager