We thank you for letting us know about your recent experience with our hotel Radisson Blu Scandinavia. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns.
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet this goal.
We take pride in providing the best experiences in lodging and service, so our lapses during your stay are being taken very seriously. Please know that this is not the norm for our hotel. We value your opinion, and appreciate your review.
Please let me know when you plan on visiting the area again in the future. I would love to make sure that your stay is as comfortable as possible. Thank you for allowing me to address your issues. I hope you will consider staying with us again.
Front Office Manager
Radisson Blu Scandinavia Hotel