Dear Naifsss,
Thank you for staying with us and taking the time to share your experience. It was our pleasure to have welcomed you, and we are much honored that you selected the Grand Millennium Muscat.
We have noted your constructive comments overall and appreciate it very much, we apologize for the inconvenience you have had.
Feedback is very important to us, and I wanted to thank you again for taking the time to write about your stay but I would appreciate if you could share with me some details of your experiences by contacting me under luca.medda@millenniumhotels.com. This will allow us to focus our training efforts in the right area to continue to improve..
Despite the inconveniences that you encountered, I still hope you enjoyed your visit to Oman and that we have a chance to welcome you back in the near future and if we can do anything at all for you in order to help organize your next stay with us, please do let us know.
Sincerely,
Luca Medda
Cluster General Manager - Sultanate of Oman