Dear Mohammedabri,

Thank you very much for choosing our hotel for your recent stay in Muscat and for taking the time to write feedback.

I am truly disappointed that your stay was marred by the service. Please be assured that this does not reflect our service standards and that we will follow up on the situation with our entire team. Our goal is to deliver high-quality hospitality to every guest on every stay, starting from your arrival until your departure.

We do take all complaints very seriously, and I would like to personally assure you that we have procedures and standards in place to ensure the comfort and safety of all our dear and valued guests as well as to avoid future repeats.

If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to contact me at luca.medda@millenniumhotels.com.

We look forward to having you stay with us again and have the chance to turn your experience around.


Sincerely,



Luca Medda
Cluster General Manager - Sultanate of Oman

Dear 824pg,

Thank you for staying and sharing your experience here with us.

I am heartened by the fact that our outstanding facilities and service lived up to your expectations, and I am sure that my colleagues will be equally delighted to learn of this, most especially Hafidh. Your acknowledgment of the efforts of the entire team means a lot to us and I will be sure to pass on your compliments.

Thank you once again for the kind compliments and please do let us know if you are planning to visit us again as we would love to welcome you back and I have a chance to meet you in person.


Sincerely,



Luca Medda
Cluster General Manager - Sultanate of Oman

Dear 99064424,

Thank you for your visit and for finding the time to share your experience with us!

Our location is indeed very convenient, with direct access to the Muscat Grand Mall via the Sky Bridge, and also being close to most attractions and business hubs of Muscat.

The entire team was very pleased in reading your review as it is a reflection of their hard work and has given all of us motivation to go beyond.

Thank you again for staying with us and we look forward to welcoming you again.

Sincerely,


Luca Medda
Cluster General Manager - Sultanate of Oman