Dear Valued Guest,

Thank you for taking the time to provide us with your valuable feedback following your recent stay at Grand Millennium Muscat.

I would like to apologize for any inconvenience caused by the maintenance issues you experienced and the condition of the rooms. Your concerns about the carpets and the overall quality of breakfast have been duly noted, and I assure you that we will investigate these matters thoroughly to ensure a more positive experience for our guests in the future.

I appreciate your suggestion regarding the addition of a specialized menu for Omani tea and breakfast, prepared by a dedicated chef. We will certainly explore ways to enhance our offerings and provide a more diverse and enjoyable dining experience.

Moreover, your observation about the need for more Omani employees has been duly noted. We are committed to fostering diversity and will consider your input as we continue to build our team.


Thank you for choosing Grand Millennium Muscat. We hope to have the opportunity to welcome you back in the future and provide an improved and memorable stay.

Sincerely,


Luca Medda
Cluster General Manager - Sultanate of Oman

Dear Mrs. Nawal,


Our location is indeed very convenient, with direct access to the Muscat Grand Mall, and also being close to most attractions and business hubs of Muscat.

Mr. Itrat is truly delighted to know that you had a memorable time with us and most importantly, the impeccable service and attention provided by our dependable team.

We look forward to your next visit and for the chance to meet you in person!

Sincerely,

Luca Medda
Cluster General Manager - Sultanate of Oman

Dear Mohammedabri,

Thank you very much for choosing our hotel for your recent stay in Muscat and for taking the time to write feedback.

I am truly disappointed that your stay was marred by the service. Please be assured that this does not reflect our service standards and that we will follow up on the situation with our entire team. Our goal is to deliver high-quality hospitality to every guest on every stay, starting from your arrival until your departure.

We do take all complaints very seriously, and I would like to personally assure you that we have procedures and standards in place to ensure the comfort and safety of all our dear and valued guests as well as to avoid future repeats.

If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to contact me at luca.medda@millenniumhotels.com.

We look forward to having you stay with us again and have the chance to turn your experience around.


Sincerely,



Luca Medda
Cluster General Manager - Sultanate of Oman