خدمة الغرف سيئة - فندق جراند ميلينيوم مسقط عمان

Dear Mr. Maurice,

Greetings from Grand Millennium Muscat!

Thank you for bringing your concerns to our attention regarding your recent stay with us. We deeply regret that your experience with our room service did not meet the standards we strive to uphold, and we sincerely apologize for any inconvenience caused.

We understand the importance of prompt and efficient service, and it is disheartening to hear that you encountered challenges with the towel change request. We sincerely apologize for the delay in addressing your request and for the inconvenience caused during the process. Rest assured, we take this matter seriously and will be conducting a thorough review with our team to prevent such occurrences in the future.

Furthermore, your mention of the used toothpaste being left without replacement is unacceptable, and we sincerely apologize for this oversight. This is not reflective of the level of service we aim to provide, and we assure you that corrective measures will be implemented to prevent such oversights in the future.

Your feedback is invaluable to us as we continually strive to improve, and your experience will be addressed with the utmost priority. We appreciate your patience and understanding in this matter.

We hope you would consider giving us another opportunity to provide you with the service you rightfully expect from Grand Millennium Muscat. If you decide to return, please feel free to contact us directly, and we will ensure that your stay is a more positive and seamless experience.

Thank you for your feedback, and we appreciate your understanding.

Sincerely,

Luca Medda
Cluster General Manager - Sultanate of Oman