جميل ولكن - فندق جراند ميلينيوم مسقط عمان

Dear Valued Guest,

Thank you for taking the time to share your feedback following your recent stay at Grand Millennium Muscat. I sincerely appreciate your valuable comments.

I am delighted to hear that you found our hotel to be very nice and enjoyed our convenient location near the large mall. It's wonderful to know that you found our service to be friendly and our rooms and bathrooms to be excellent and spacious. Your positive remarks are truly appreciated.

I regret to learn that the breakfast experience did not meet your expectations. Please accept our apologies for any shortcomings you encountered, including the lack of quality in certain items, the absence of finishing touches like pepper and salt on each table, and the lukewarm dishes. We take your feedback seriously, and we will address these issues with our culinary team to ensure that improvements are made to enhance the breakfast offering for our guests.

We apologize for any inconvenience caused by the coffee machines breaking down during your visit. Rest assured, we will investigate this matter further and take the necessary steps to rectify the issue to prevent future occurrences.

Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Grand Millennium Muscat in the future and provide you with an improved experience that exceeds your expectations.

Sincerely,

Luca Medda
Cluster General Manager - Sultanate of Oman