فخم حقًا ولكنه يحتاج إلى صيانة - جراند ميلينيوم مسقط

Dear Mr. Scot,

Thank you for taking the time to share your detailed feedback following your recent stay at Grand Millennium Muscat.

I am pleased to hear that you found our hotel's entrance hall and foyer to be truly grand and that you experienced helpful assistance from our concierge team. Providing exceptional service is a top priority for us, and we are glad to hear that our staff left a positive impression on you.

Our direct link to a major mall is indeed a convenient feature for our guests, offering access to a wide range of shops, dining options, and amenities.

I appreciate your constructive feedback regarding the maintenance issues you encountered in your room. Please accept our sincere apologies for any inconvenience caused by the lighting, room service, and cleanliness issues you mentioned. Rest assured, I will address these concerns with our engineering and housekeeping teams to ensure improvements are made.

Your comments regarding the breakfast area and conference groups are duly noted. We understand the importance of providing a pleasant dining experience for all guests, and we will review our procedures to ensure a smoother flow and better service during busy periods.

Thank you for your tips regarding transportation and sightseeing in the area. We value your insights and will take them into consideration to enhance the overall experience for our guests.

Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Sincerely,

Luca Medda
Cluster General Manager - Sultanate of Oman