Dear manalalbuflasa,

Thank you for your comments about your recent stay at Sundus Rotana posted on TripAdvisor.

Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations.

With much regret we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize for any inconvenience caused.

Please be assured that all your comments related to the retraining of the staff as well as bill calculation will be assessed with the related department heads in order to come up with permanent solution to avoid any re-occurrence.

Please be informed that such occurrences does not reflect our usual standards, our procedures nor our spirit we conduct our business at Sundus Rotana Muscat.

May I take this opportunity again to thank you for bringing this matter to our attention and sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services.

Sincerely,

David Faull
General Manager

Dear royal9aa,

Thank you for taking the time to post your feedback.

I am sorry to hear there was an issue in your bathroom and have noted your comments regarding slippers.

Please be assured we take all comments seriously and value our guests feedback.

Thank you again and we hope to have a chance to welcome you again soon.
Sincerely,

David Faull
General Manager

Dear Jet65430549241,

We are overwhelmed to read such a great review and know that our work and efforts are recognized by our guests’.

We passed on your compliments to our team who were most pleased of your gesture. These will go a long way in motivating our entire team.

My team and I look forward to welcome you back once again very soon.
With best regards,

David Faull
General Manager