Dear Mr. Alhanouf,
First of all, thank you very much for choosing our hotel Melia Paris La Defense and for the time taken to share your experience in Tripadvisor.
Allow me to express my great concern for the situation you have been involved. As we talked about during your stay, and at the authorities station, we rely on our team with one hundred percent, every individual who works with us is very loyal to us and of course to our clients, this is the main reason every of our colleagues takes part of this team.
Our main objective is to make you feel like at home, and we are at your entire disposal for anything you may require.
We all truly look forward to welcoming you back personally back soon.
Yours sincerely,
Jaime MARIN- Guest Experience Manager