Thank you for posting your feedback.
I am very sorry to learn that we did not meet your expectation and to read about the cockroaches that were found in the villa while you were staying with us. This is a rare sight as we have a high standard for hygiene, with pest controllers who are working persistently in the resort. In some cases, it was brought through guests’ suitcases. Rest assured that we are taking this matter seriously and rectified this issue.
We hope that this stay will not deter you from returning to our resort in the future, I guarantee that you will have a different experience.
My best regards,