Dear alessai13,

Sincerest thanks for your time to write your review.

I am very proud to read that you mention our efforts to be environmentally friendly, we are excited to share that we will soon implement more initiatives to make the resort free from single-used plastic.

I am pleased to learn that our warm hospitality has made you feel the difference. Thank you for highlighting the many activities that we have on and around the island, we strive to make your stay rich with memorable moments.

We hope that you will return to us soon for another memorable holiday.

My best regards,
Gavin Sanders

Dear mlk1662021,

Thank you for posting your feedback.

I am very sorry to learn that we did not meet your expectation and to read about the cockroaches that were found in the villa while you were staying with us. This is a rare sight as we have a high standard for hygiene, with pest controllers who are working persistently in the resort. In some cases, it was brought through guests’ suitcases. Rest assured that we are taking this matter seriously and rectified this issue.

We hope that this stay will not deter you from returning to our resort in the future, I guarantee that you will have a different experience.

My best regards,
Gavin Sanders

Dear AlUmair,

Thank you for taking the time to post your feedback.

Due to circumstances beyond the control of the resort or the seaplane company such as unfavorable weather conditions, the seaplane schedule may experience delays.

I truly appreciate your feedback regarding the cruises and the food. We are always looking for ways we can improve our product and will use your feedback to do so.

We hope that this will not be the last time we see you and look forward to welcoming you back.

My best regards,
Gavin Sanders