Dear Maha ,

Thank you for sharing your bautiful experience.

It is a great pleasure to have you staying with us. I am glad that you enjoyed the wonderful atmosphere, the excellent service, and the various activities.

Thank you for highlighting our Japanese restaurant, Kabuki, and for praising our culinary team, they take much pride in what they do.

We hope that this will not be the last time we see you and look forward to welcoming you back.

My best regards,
Gavin Sanders
General Manager

Dear alessai13,

Sincerest thanks for your time to write your review.

I am very proud to read that you mention our efforts to be environmentally friendly, we are excited to share that we will soon implement more initiatives to make the resort free from single-used plastic.

I am pleased to learn that our warm hospitality has made you feel the difference. Thank you for highlighting the many activities that we have on and around the island, we strive to make your stay rich with memorable moments.

We hope that you will return to us soon for another memorable holiday.

My best regards,
Gavin Sanders

Dear mlk1662021,

Thank you for posting your feedback.

I am very sorry to learn that we did not meet your expectation and to read about the cockroaches that were found in the villa while you were staying with us. This is a rare sight as we have a high standard for hygiene, with pest controllers who are working persistently in the resort. In some cases, it was brought through guests’ suitcases. Rest assured that we are taking this matter seriously and rectified this issue.

We hope that this stay will not deter you from returning to our resort in the future, I guarantee that you will have a different experience.

My best regards,
Gavin Sanders