Dear Coastal42525672631,

Thank you so much for sharing your wonderful experience at the villa in Langkawi Malaysia!

It's clear that you had an exceptional time, and your words are a testament to the outstanding service and facilities they provide. It's great to hear that the staff left such a positive impression on you, and it's a testament to their friendliness and sophistication.

Your description of the villa's amenities, privacy, swimming pool, and breathtaking views make it sound like a true paradise.
Your loyalty to the villa for a second visit speaks volumes about the quality of your stay. While the price might be on the higher side, it's heartening to know that you found it worth every penny.

The delicious breakfast options and warm welcome you received on your second visit only add to the appeal.

Your kind words are sure to be appreciated by the villa staff, and I'm sure they'll be thrilled to welcome you back on your next visit to Malaysia and Langkawi .

Thanks for sharing your memorable experience with us!

We truly appreciate your support and look forward to welcoming you back again for another memorable stay in the future.

Best regards

Ismail Hussin

Dear Mr Abdullah A,

Thank you for taking the time to share your feedback with us.

We appreciate your honesty and regret that your recent stay at our hotel did not meet your expectations.

We understand your concerns regarding the hotel's location and layout. Our property is nestled on a hillside to offer breathtaking sea views, but we understand that it may not be suitable for everyone, especially with regard to accessibility. We apologize for any inconvenience this may have caused during your stay.

Regarding the room condition, we apologize for any signs of wear and tear that you encountered. We take your comments seriously and will work diligently to address any maintenance issues to ensure our guests have a comfortable stay.

The temperature of the swimming pool, seeing that the resort is almost on the Equator, the owners and the architect
decided not to install pool heaters. They also wanted to tread lightly on the environment and develop a resort with a low carbon footprint. Instead, it was decided to use the pool as a heat sump to keep the villa cool and reduce air conditioning costs. This was done by having a large pool that includes a water wall very close to the bedroom.

We are also taking your comments about room service and pest issues seriously. Please rest assured that we will investigate and take corrective action as necessary to ensure a more pleasant stay for our future guests.

On a positive note, we are delighted that you enjoyed the beautiful sea view from our hotel. It's one of our most cherished features, and we're pleased it made a positive impression.

We value your feedback as it helps us improve our services. We hope you will consider giving us another opportunity to provide you with a more satisfying experience in the future.

Thank you once again for your comments.

Best regards
Ismail Hussin

Dear DayTrip01661940609,

Thank you for leaving us a rating and review! Our team at Ambong Pool Villas was honored to be of service during your stay.

We are sorry that your stay was spoilt by the insects and the monkeys. Most of it is unavoidable seeing that we are in a tropical rainforest, but generally, the insects, noisy though they are at dusk, do not cause much problems if basic precautions, such as keeping doors and windows closed after sunset, are followed.

The monkeys (Macaca fascicularis) is an interesting issue of co-existence. This species is listed in the IUCN red list as under threat and is also protected by Malaysian law.

When we ‘invaded’ their territory many years ago, we promised ourselves that we will practice a live-and-let-live policy and would never deliberately harm them. So far it has worked fairly well, with the occasional minor infraction.

We apologize if you were seriously troubled but we ask our guests for their understanding.

The wildlife aside, we believe that in all other respects you were very happy. Thank you for staying with us for so many days.

We look forward to have you back at Ambong. Meanwhile, please stay safe and well.



With kind regards,
Ibah
Assistant Resort Manager