Beautiful but Beware - ‪El Dorado Seaside Suites‬

Dear Tracey M

On behalf of the staff and management at El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma we would like to thank you for sharing your review detailing your current experiences with us.

As you are at the hotel, we would like to urge you to contact our chief concierge and guest service at the lobby of the El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma as unfortunately we can not identify you or your reservation from the information shared on this website

We are truly very sorry to hear of your experiences and challenges encountered to date however we would like the opportunities to change your perceptions and ensure we go above and beyond for you during the remainder of your stay, surpassing all expectations.