Dear halqun14995,

Warm Greetings from Sir Bani Yas Resorts,

We would like to thank you for choosing us during your recent getaway and for sharing your feedback with us.

It is indeed disappointing to see that the team and place have not lived up to your expectations and i deeply apologize for the inconvenience this may have caused.

Before we get to the narrative part, i am very surprised to see such a very low scores in every area and unfortunately not supported by any explanation so we understand what have gone wrong in every area and with a 1/5 rating?

A refund as a compensation is not always the right way to move forward and i do understand it may be the easiest way for many other entities as it does not need further investigation and corrective measures as well as it is a way to have the clients in general and guests in particular satisfied and hence close the case.

In Anantara Sir Bani Yas Resorts , we unfortunately do not close the cases till a full investigation is carried and root causes have been defined. Then of course corrective measures are taking place to ensure the same does not reoccur.

The only way for us to move forward regardless of the investigation outcome is to have you back and restore your faith in Anantara Hospitality and i would appreciate if you can give us a chance to turn this around and gain you back.

I am looking forward to hearing from you and once again i do appreciate your feedback.

Best Regards
Rachid Bakas
Resort Manager

Dear s6r6m6,
Warm Greetings from Anantara Sir Bani Yas Resorts,
We would like to thank you for rewarding us with such a great review and for choosing us during your recent getaway. Whole team is very happy to know that you had a perfect stay and an amazing experience.
We are all looking forward to welcoming you back soon and I will be very happy to assist you with any further arrangements.
Warm Regards
Rachid Bakas
Resort Manage

Dear Mr.Wael,

warm greetings from Sir Bani Yas Resorts by Anantara,

We would like to thank you for taking your time to share your feedback after your recent visit and it is really amazing to see that you have enjoyed your island experience.

We are all looking forward to welcoming you back in the near future.

With my warmest regards

Rachid Bakas
Rooms Director