Dear Ashraf,
I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met.
We understand that our Duty Manager, Hekal, has been in contact with you to dicuss your concerns in more detail. Please know that I have shared your comments with our team as we continuously enhance our product and services whenever possible.
It would be great if you could reach out to me should your future plans bring you here again as I would love to personally oversee your booking and ensure that you are provided with the best of care and attention.
Thank you once again and we look forward to the opportunity to welcome your return in a near future at Vida Bahrain.
Meanwhile, let us know if you need anything, anytime.
Best regards,
Mica Villasenor
Quality & Brand Experience