Dear Mr Alsultan,

I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met.

As you were made aware, during your arrival, you have been provided an option to provide your credit card for guarantee, considering the currency exchange policy, should you wish to ensure that there will be no difference on check-out. However, as per your instructions, you wished to provide cash deposit, hence the currency exchange policy applies, which has been duly explained on check-in.

Please be informed that we have been trying to reach your mobile to no avail. Kindly let us know the most convenient time for us to call you to clarify certain details during your stay.

It would be great if you could reach out to me should your future plans bring you here again as I would love to personally oversee your booking and ensure that you are provided with the best of care and attention.

Thank you once again and we look forward to the opportunity to welcome your return in a near future at Address Beach Resort Bahrain.

Meanwhile, let us know if you need anything, anytime.

Best regards,

Sadieq Sulaiman
Management Office

Dear s82h,

I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met, and you had to encounter several inconveniences during your visit.

It would be great if you could reach out to me via hotel direct number or sadieqs addresshotels com as I am unable to locate your booking and I would love to have an opportunity to discuss your concerns in more detail, find out what may have happened and further assist you.

Please also let me know should your future plans bring you here again as I would love to personally oversee your booking and ensure that you are provided with the best of care and attention.

Thank you once again and we look forward to the opportunity to welcome your return in a near future at Vida Bahrain.

Meanwhile, let us know if you need anything, anytime.

Best regards,

Sadieq Sulaiman
Management Office

Dear Mr Navigator09807425542,

Thank you for taking the time sharing your feedback. We are delighted to learn you had an amazing stay at our resort, made special by our engaging ambassador, Ibrahim.

We look forward to have the pleasure of welcoming you back on your next visit.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,

Sadieq Sulaiman
Management Office