Dear Mr Alsultan,
I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met.
As you were made aware, during your arrival, you have been provided an option to provide your credit card for guarantee, considering the currency exchange policy, should you wish to ensure that there will be no difference on check-out. However, as per your instructions, you wished to provide cash deposit, hence the currency exchange policy applies, which has been duly explained on check-in.
Please be informed that we have been trying to reach your mobile to no avail. Kindly let us know the most convenient time for us to call you to clarify certain details during your stay.
It would be great if you could reach out to me should your future plans bring you here again as I would love to personally oversee your booking and ensure that you are provided with the best of care and attention.
Thank you once again and we look forward to the opportunity to welcome your return in a near future at Address Beach Resort Bahrain.
Meanwhile, let us know if you need anything, anytime.
Best regards,
Sadieq Sulaiman
Management Office