Dear khaledsaleha2016,

Thank you for your review.

I'm glad that you enjoyed the location of the hotel as well as the ocean views from your apartment. I have noted your comment regarding the Wi-Fi and wanted to advise you of our HHonors program which is free to join and provides a number of benefits. If you join the program and book with Hilton directly you will receive a discounted rate as well as free Wi-Fi for your stay. I thought this might be of interest to you as per your review.

Thank you once again and I hope that we will have the opportunity to welcome you back again on your future travels.

Kind Regards,
Fiona Pryde
General Manager
Hilton Surfers Paradise

Dear 397abdulmajeeda,

Thank you for posting a review.

I'm pleased to see from your rating that your expectations were met. I am however sorry to hear that you did encounter an issue with a team member during your stay. This is uncharacteristic of our hotel and our team members and we are always looking for ways to improve our customer experience so your feedback has been noted.

Thank you and I hope to see you back again on your future travels.

Kind Regards,
Fiona Pryde
General Manager
Hilton Surfers Paradise