Dear aawwl123,

thank you very much for choosing your stay in hotel Panorama Prague and for taking time to write review how we did during your stay. I am sad to hear that you were not fully satisfied with our service.
Thank you for your valuable comments regarding shaving toiletries which you did not find in your bathroom.
Unfortunately such equipment is upon request at the reception and is not provided for free of charge.
I do apologize for inconvenience with your room which is of course mistake of our personnel who will be informed about this in order to avoid such mistakes in the future.
Dear aawwl123, let me apologize once again and I do hope that I will be able to welcome you back in our hotel soon in order to show you our dedication in providing our guest with high standard of services.

Best regards