Dear our valued Guest,

First and foremost let me thank you for having chosen our Marmara Hotel Budapest in our capital.

As our aim is to create a pleasant stay to all of our kind guests - I am deeply sorry that we have not succeed in your case as you have rated your overall experience as "terrible" on Tripadvisor.

We regret learn from your detailed review about our services.

We are grateful for all your precious comments and useful suggestions; let me ensure you that our Management Team will definitely do the necessary steps to avoid this kind of situations in the future as we believe that from our valued guests’ feedback we can benefit the most.

Furthermore, let me take this opportunity to encourage you and all the future guests of ours to turn to us for assistance during their stay at anytime whenever their experience does not meet their expectations.

I am sure that we could have found a solution to make your stay more comfortable and pleasant with us.

I would like to thank you once again for your stay and we are really appreciated for your valuable feedback provided to us.

I do hope that despite of your recently experiences we will have the chance to welcome you to our hotel and we can prove our professionalism and show you the improvements following to your comments.

Please do not hesitate to contact us at anytime.

Sincerely yours,

Marmara Hotel Management