Dear Mr. Mohamed F,

I trust my email finds you well and thank you for staying with us as well as sharing your valuable feedback.

I have reviewed all part of your comments with our Executive Housekeeper who confirmed that the discrepancy report is a standard that must be completed in the morning and in the afternoon, in order to have an accurate situation about the physical status of the room whether it is truly occupied or the guest has already left. Whereas the HK staffs fulfill their cleaning task between these two passages.

On the other hand, I confirm that 100% of our rooms are equipped with double glaze, while our Front Office Manager will be glad to book for you the category of rooms you choose in the quietest side.

Please rest assured that appropriate measures had been taken accordingly by our Front Office Manager as regard the inadequacy of service at the reception.

I extend my sincere apologies for the inconvenience produced, and in the meantime, I hope to have the opportunity to welcome you back, ensuring that your next stay will be up to your expectation.

Kind Regards,

Amr Kallini
General Manager

Dear Mr. Mai A,

I trust my email finds you well and thank you for staying with us as well as sharing your valuable feedback.

I have reviewed your comments in details with the concerned team. Your remarks with reference to the cleanliness of the whole areas were conveyed to our Executive Housekeeper so as to double check every place in the hotel, as there is a planning already installed for each zone.

Our Executive Chef constantly makes lot of emphasis on enlarging the choices of food with fresh products, healthy meals, Moroccan, International, Lebanese and recently Turkish stations among other displays, while our Food & Beverage Manager will be glad to get in touch with you so as to have more details about your comments.

On the other hand, let me draw to your attention that our property is an IGH building and for the sake of our guests security, we have to maintain the windows closed when the rooms are occupied. Nevertheless, we confirm that during the cleaning of rooms we proceed to the opening of the windows for more refreshment.

Once again, I extend my sincere apologies for any inconvenience caused, and in the meantime, I hope to have the opportunity to welcome you back, ensuring that your next stay will be up to your expectation.

Kind Regards,

Amr Kallini
General Manager