فندق ذو مستوى عالي اول ما تدخل على الاستقبال يرحبو بك باجمل الابتسامات فريق فوق المستوى فاطمة الزهراء و كوتر و سالم و عبد المجيد و لصفر و ما ننسى فريق الإرشادات خدومين و في المستوى
تحياتي لا ارك الفندق و بالأساس السيد عمر الكليني
تحياتي لكل العاملين و شكرا .
Dear Mr. Salah A,
We are sincerely grateful for the time you spent to share your comments on your recent stay at Movenpick hotel Casablanca. Your enthusiasm for our staff is very much appreciated; their friendliness and kindness are our hotels’ main strength,
It fills us with pride to know that you were satisfied with the good and the welcoming service, besides the competence of our staff whose gentleness and helpfulness is one of our hotel's greatest assets. We promise to congratulate them all, on your behalf for their contribution to your wellbeing while staying in our hotel.
Thank you for your lovely comments regarding the service you received from our team members during all this period of stay with us. We look forward to serving you again in the future.
Amr Kallini
General Manager
الفندق ممتاز و الاستقبال جد رائع و الخدمة ممتازة جدا من الاستقبال للغرف و شكراااا لمديرة الاستقبال شهيد علىى حسن الاستقبال ، الموقع رائع و الافطار في المستوى
شكراااا لكل العاملين في الفندق اتمنى أن ما نسيت احد
Dear Mr. Hosam,
Firstly, we would like to thank you for the lovely review you shared following your recent visit to Movenpick hotel Casablanca, and we are delighted to read that we were able to match your holiday expectations.
In fact, we are thrilled to read that you felt welcome and supported from the moment you arrived until your departure. We will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile.
Likewise, we are glad to see that you liked the location of our property and its easy access to many interesting places, besides the good quality of buffet breakfast. Our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours
Thank you for your lovely comments regarding the service you received from our team members during all this period of stay with us. We look forward to serving you again in the future.
Amr Kallini
General Manager
دائما ننزل فى هذا الفندق الاكثر من رائع
كل شخص فيه ممتاز تحت قياده مديره السيد عمرو القليني
وكل فرد داخل الفندق رائعين
تحس انك ملك فى كل شى
اوصى جميع المسافرين الى الدار البيضا بتجربه هذا الفندق عند زيارتهم الى الدار البيضا
خدمة موظفين الاستقبال سيئة عند الخروج تم التعامل بشكل سئ إطفاء الكهرباء من الساعة 10 الصباح عدم أشعارك بوقت الخروج دخول موظفين نظافة الغرفة المتتالي على الغرفة كن غير سبب مقنع عزل الصوت ليس بالجيد نظرا
Dear Mr. Mohamed F,
I trust my email finds you well and thank you for staying with us as well as sharing your valuable feedback.
I have reviewed all part of your comments with our Executive Housekeeper who confirmed that the discrepancy report is a standard that must be completed in the morning and in the afternoon, in order to have an accurate situation about the physical status of the room whether it is truly occupied or the guest has already left. Whereas the HK staffs fulfill their cleaning task between these two passages.
On the other hand, I confirm that 100% of our rooms are equipped with double glaze, while our Front Office Manager will be glad to book for you the category of rooms you choose in the quietest side.
Please rest assured that appropriate measures had been taken accordingly by our Front Office Manager as regard the inadequacy of service at the reception.
I extend my sincere apologies for the inconvenience produced, and in the meantime, I hope to have the opportunity to welcome you back, ensuring that your next stay will be up to your expectation.
Kind Regards,
Amr Kallini
General Manager
نظافة الغرف جيده ولكن نظافة الفندق ككل سيئة لا اعتقد انه تابع لشركة موفنبيك إنما يحمل الاسم فقط لا يمكن فتح أي شباك للتهويه ولا يوجد برندا الاكل سيء للغاية وكذلك المشروبات لا انصح أي شخص بالاقامه فيه .
Dear Mr. Mai A,
I trust my email finds you well and thank you for staying with us as well as sharing your valuable feedback.
I have reviewed your comments in details with the concerned team. Your remarks with reference to the cleanliness of the whole areas were conveyed to our Executive Housekeeper so as to double check every place in the hotel, as there is a planning already installed for each zone.
Our Executive Chef constantly makes lot of emphasis on enlarging the choices of food with fresh products, healthy meals, Moroccan, International, Lebanese and recently Turkish stations among other displays, while our Food & Beverage Manager will be glad to get in touch with you so as to have more details about your comments.
On the other hand, let me draw to your attention that our property is an IGH building and for the sake of our guests security, we have to maintain the windows closed when the rooms are occupied. Nevertheless, we confirm that during the cleaning of rooms we proceed to the opening of the windows for more refreshment.
Once again, I extend my sincere apologies for any inconvenience caused, and in the meantime, I hope to have the opportunity to welcome you back, ensuring that your next stay will be up to your expectation.
Kind Regards,
Amr Kallini
General Manager
