Dear Mr. Kolaghasi,
First of all, we are grateful for the time you spent to share a review of your personal experience in the hotel. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us an insight into any service to improve. We are really sorry to hear that you did not enjoy you experience in our hotel to the fullest.
Although your comments do not seem to quite match with the usual feedback that we receive both on web sites and onsite, for a future stay, please do not hesitate to voice your concerns and approach the management team to inform us of the service imperfection you report on your review, we will be more than pleased to assist you to fully enjoy your stay among us.
I will be pleased if you contact me directly at email@example.com, because I would like to have more information about the rating you marked our property.
On the other hand, rest assured that the price of Room Service and drinks remain the same rates applied in other hotels of the place.
Thank you once again for availing our property and for sharing your experience with other visitors.
Meanwhile, I look forward to receiving you back again with us at Movenpick hotel Casablanca Morocco for a more enjoyable experience.