Dear Guest,

Warmest greetings from Casablanca.

Thank you so much for taking the time to write this nice feedback.

I'm happy that you felt very pleased with our service and that we could make your stay with us a memorable one.

I look forward to the pleasure of welcoming you back.

With my best regards,

Laurent Ebzant
General Manager

Dear Guest,

I would like to thank you for this great review further to your last stay at the Hyatt Regency Casablanca.

The support of our guests is extremely rewarding and I really appreciate your nice comments on our hotel's services.

On another side, I would like to assure you that your point of dissatisfaction in regards to the buffet breakfast and food facility has been taken into consideration and the necessary measures will be undertaken to avoid such situations in the future.

I look forward to welcome you back to Hyatt Regency.

I remain;

Laurent Ebzant
General Manager

Dear Guest,

First of all, I would like to thank you for having chosen our hotel for your last stay in Casablanca and for having taken from your valuable time to share your experiences with us.

I’m sincerely disagreeably surprised to learn the disappointing inconveniences that you have encountered during your visit and would like to present you my very sincere apologies.
Please rest assured that the necessary measures have been taken to avoid similar situations to other guests in the future.

I look forward to the pleasure of welcoming you back at the hotel to assure you that this experience is not representative of the service extended to our guests.

I reiterate my apologies for what happened and thank you for your comprehension.

I remain,

Laurent Ebzant
General Manager