Dear Mr ADEL A;

Thank you for choosing Sofitel Rabat Jardin Des Roses and taking the time to share your recent experience with us on TripAdvisor!

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We will not fail to pass your comments to those team members whom you have personally mentioned.

We hope to welcome you again in the future and that your next visit will be good or better as you previous one.

Best Regards

Dear Khaled,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best Regards

Dear Mr Alaa S ,

First of all, thank you for taking the time to tell us about your experience at Sofitel Rabat Jardin Des Roses.

Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit.
Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.
Regards