Dear tasneem a,
Thank you very much for taking the time to share your constructive feedback here on TripAdvisor.
We really appreciate it when someone takes the time to give us their feedback, as this enables us to know if we are maintaining our standards or not, and thus, helps us to improve.
Based on your relatively low rating and problems mentioned on your feedback, we were concerned to read your disappointment regarding the poor service that you received. Accordingly please accept our sincere apologies for any inconveniences that you had experienced and for failing to meet your expectations.
We have immediately addressed your negative comments to our concerned party to take corrective actions to avoid any repeat. Our main aim is extending the best quality of service and standard that our guest has come to receive, therefore we are keen to exceed your expectations at your next visit.
We hope you will give us another opportunity to welcome you back on your next visit to Tangier.