Thank you for taking the time and effort to complete our electronic questionnaire, following your recent stay at the Hilton Garden Inn Tanger City Center.
As my team and I are genuinely focused on wanting to create the best experience possible for our guests, we really appreciate it when someone takes the time to give us their feedback as this enables us to know if we are maintaining our standards or not, and thus, helps us to improve.
So it is with regret to learn of your dissatisfaction on our restaurant. We do understand your sentiments and we are equally disappointed that we were not able to meet your expectations of a Hilton experience on this occasion due to these issues. Please accept sincere apologies for the inconvenience caused to you.
Rest assured that your honest comments have been taken into serious consideration as a constructive feedback and have been discussed with the concerned department.
Mr. Hussin, we sincerely hope none of the misgivings you experienced will hinder you from considering a repeat stay with us as we all look forward to welcoming you back to the Hilton Garden Inn Tanger City Center, in the nearest future.