Dear Guest,

Thank you for your feedback. Our chef takes special care when preparing our menus, and it’s disappointing to hear that your culinary delights were not met. I shall share your comments with our culinary team for us to review. Truly, power cuts in Kathmandu are frequent and the hotel generators support our guest’s needs. We have noted your comments regarding the uncomfortable bed, indeed, we are looking forward to a renovation plan and I do hope we have a refurbished, cozy room when you visit next time .

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Best regards,

Sinead O’Reilly Henell
General Manager