Dear Aalhosani2023,
Thank you for sharing your feedback about your recent experience at Hyatt Regency Bangkok Sukhumvit.
I am truly sorry to hear about the issues you encountered during your stay. Please accept my deepest apologies for the inconvenience caused by the leaks in the toilets and the maintenance problems in both of your rooms.
Additionally, I understand your concerns about the black silicone and odors in the corridors. We will address the issues to the team concerns to ensure that we can deliver the good product and service to our values guest.
Regarding your experience with some of our reception staff, I would like to assure you that this behavior does not align with our standards of hospitality. Please rest assured that we will be addressing this matter promptly and implementing additional training to ensure that all members of our team show the highest level of respect and politeness towards our guests.
We value your feedback and hope to have the opportunity to make it right. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention.
Best Regards,
Hyatt Regency Bangkok Sukhumvit