Dear Abdullahdbba,
Thank you so much for taking time to share your experience during your recent stay at Shama Sukhumvit Bangkok.
We are obviously disappointed to see that we couldn't exceed your expectation during your stay and my team is aware of the issues for further improvement. Please accept my sincere apologies on the issues that you have encountered and my team is briefed to pay more attention to ensure that we are able to provide peerless service to our guest.
Thank you once again for sharing your feedback to us and we do hope to a part of your further trip to Bangkok, so we are able to remedy an unimpressive that created on this occasion.
Yours sincerely,
Srawut Thongdee
Manager, Operations