Dear Almansoori1976,

Thank you very much for taking the time and writing a review about your most recent stay with us. I would like to sincerely apologize for the less than satisfactory experience that you have stated. We are always thankful for constructive feedback as we learn from it in a quest to become better, please rest assured that we take such comments seriously and thus they have been reviewed together with the concerned departments and have been addressed .

Customer satisfaction is one of utmost priorities at Shama and we fell short of our goal this time. I do hope that this incident will not deter you from giving us another chance to redeem ourselves. Thank you once again for sharing your feedback and thereby giving us the opportunity to enhance our service quality and flexibility. Please do not hesitate to reach out to me if you would like to discuss this matter further.

We sincerely hope that this will not deter you from staying with us again.

Yours sincerely,

Srawut Thongdee
Manager, Operations
Shama Sukhumvit Bangkok

Dear Abdullahdbba,

Thank you so much for taking time to share your experience during your recent stay at Shama Sukhumvit Bangkok.

We are obviously disappointed to see that we couldn't exceed your expectation during your stay and my team is aware of the issues for further improvement. Please accept my sincere apologies on the issues that you have encountered and my team is briefed to pay more attention to ensure that we are able to provide peerless service to our guest.

Thank you once again for sharing your feedback to us and we do hope to a part of your further trip to Bangkok, so we are able to remedy an unimpressive that created on this occasion.

Yours sincerely,

Srawut Thongdee
Manager, Operations