Dear Mr.Ali,

Thank you for taking the time to provide us your comments. As part of Shama’s strive to provide the highest service standards, your feedback and suggestions are greatly appreciated.

Furthering to your comment regarding to the wifi and pool, please be advised that we shall look into it when we regularly review our facilities and services.

Thank you for staying with Shama and we look forward in welcoming you again.

Yours sincerely,

Srawut Thongdee
Manager, Operations

Dear Mrs.Al-Mansoori,

Thank you very much for taking the time and writing a review about your most recent stay with us. I would like to sincerely apologize for the less than satisfactory experience that you have stated. We are always thankful for constructive feedback as we learn from it in a quest to become better, please rest assured that we take such Room maid and bathrobe comments seriously and thus they have been reviewed together with the concerned departments and have been addressed .

Customer satisfaction is one of utmost priorities at Shama and we fell short of our goal this time. I do hope that this incident will not deter you from giving us another chance to redeem ourselves. Thank you once again for sharing your feedback and thereby giving us the opportunity to enhance our service quality and flexibility.

We sincerely hope that this will not deter you from staying with us again.

Yours sincerely,

Srawut Thongdee
Manager, Operations