Thank you for taking the time to tell us about your stay at the Amari Residences Bangkok. I am disappointed to hear that your experience did not meet your expectations.
At Amari, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel.