Thank you for sharing your feedback with us and I regret to learn that we were not able to meet your expectations. At Amari, we strive to create memorable stays for all our guests and your valuable comments are therefore even more so concerning. I sincerely apologize for the inconveniences you experienced and please rest assured that I have shared your feedback with the relevant Department Heads to rectify and to implement actions to prevent future recurrence. Despite the disappointing experience in our hotel, I truly hope you had an enjoyable time in Bangkok. I hope that you will contact me on firstname.lastname@example.org if your future travel plans bring you back to Bangkok as it would be my pleasure to take care of your arrangements personally.