Dear malbad756360,
Greetings from the City of Angels,
Thank you very much for taking time sharing us this review following your recent stay with us. I am delighted that you had an enjoyable visit.
However, I am sorry for the noise disturbance problem that effected you stay, please accept my apology and allow me to go back to my team. And kindly give me a chance to explain to you that we have halal food provided in our hotel but the problem was the product knowledge of our new team member. Please rest assured that we would do the best for the training part to avoid this kind of incident in the future.
Hope we have opportunity to welcome you back to our hotel once again in not too distant future, please feel free to contact me directly if you need any assistance for the arrangements.
Sincerely,
Patrick Both
General Manager