Dear Mona-a-alflasi,
TY for appreciating the hotel, its facilities and services.
As a std policy, besides room rental, all hotels also take a minor deposit towards incidentals which is refunded (if deposited in cash) or charged back to the credit card used to blocking the amount, which after check out does take a week or so to reflect back in your card account.
Regret if you were not satisfied with the overall lighting of your room or variety of cooking utensils provided in the room/s.
Looking forward to your continued good wishes and patronage.
Regards,
Anil Malik

Dear Guest (m7md99),
TY for giving us a great review for your recent stay.
Am happy to know that you had a pleasant experience and thank you for appreciating the services of two stars of my Housekeeping and Front Desk teams that I hope will encourage others to also seek their own place in the sun!
A great hotel can be built with resources but it is only its people who can put a heart into it and I am privileged to have a team that is culturally endowed with the rich and warm Thai Hospitality that makes us a Hotel of Choice and the destination so sought after.
Kind regards,
Anil Malik

Dear Guest (9999ahlam),
TY for reviewing the hotel for your recent stay and giving us a great rating!
I am happy to know that you had a pleasant experience, found our rooms to be modern, spacious, comfortable and well-equipped (rather suites) and above all appreciated the services of our team members who are hospitable by nature and, Kn Bom leads the way...
Looking forward to your return.
Regards,
Anil Malik