Dear Mona-a-alflasi,
TY for appreciating the hotel, its facilities and services.
As a std policy, besides room rental, all hotels also take a minor deposit towards incidentals which is refunded (if deposited in cash) or charged back to the credit card used to blocking the amount, which after check out does take a week or so to reflect back in your card account.
Regret if you were not satisfied with the overall lighting of your room or variety of cooking utensils provided in the room/s.
Looking forward to your continued good wishes and patronage.
Regards,
Anil Malik