Dear traveler_google,

First of all, we would like to express my sincere apology as I am extremely sorry to learn your disappointing during your stay about room facilities which caused inconvenient. Your feedback is very value for us as we able to continually strive to further enhance to our standards to ensure enjoy memorable experiences. Your comprehensive feedback has been shared with our department head of concerned area to prevent similar issues from occurring in the future.

I do wish to have the opportunity to welcome you back again in the near future.

Yours sincerely,
Nirun Chompoo
Resident Manager