Dear R6404LKmohameda,

Thank you very much for your great review given us 5* in all key factors through TripAdvisor, we are really appreciated your compliments. You are right that our premise is peaceful in the good landscape with large tropical garden surrounded as an oasis in the busy city. Thank you very much for mentioning about the excellent hotel facilities such as the huge swimming pool which has separated children pool with sliders, it is kid paradise and good for everyone in the family. We have 3 main restaurants : the Garden Café where we serve the breakfast, a la carte menu for lunch and Seafood BBQ for the dinner, the Benihana : the only Teppanyaki Japanese steakhouse in town, where your table is chef’s kitchen and the Dicey Reilly’s Pub & Eatery where you can enjoy having meals with light music and sport television program. We are next to the Royal Garden Plaza, you can do shopping, eating or even bringing your kids and family for entertaining on the second floor (Ripley’s believe it or not museum, Art in Paradise, The Vault, Scream in the dark, Infinity Maze and many more.

R6404LKmohameda, thank again for selecting our resort for your stay and hope to see you and family again soon in this coming future.

Warm regards,
Somsak Tanruengsri
General Manager
AVANI Pattaya Resort & Spa

Dear Salem Hasan A,

It is very pleased to see your response via TripAdvisor. Thank you very much for spending your time giving us your great feedbacks about the good location of the hotel where you can easily access to any place in town or in walking distance. You have mentioned about the complex, it is adjacent to the hotel called “Royal Garden Plaza” where you can do shopping, eating or even bringing your kids and family for entertaining on the second floor (Ripley’s believe it or not museum, Art in Paradise, The Vault, Scream in the dark, Infinity Maze and many more. The hotel is striving to develop the best infrastructure and team to render the best service to every guest and we are quite sure that you can feel it.

Salem Hasan A, thank you very much for staying with us and we are expecting to have you back here again soon.

Warm regards,
Somsak Tanruengsri
General Manager
AVANI Pattaya Resort & Spa

Dear faa2015,

Thank you so much for your kind review in regard to your recent stay at the AVANI Pattaya Resort & Spa. We were pleased to read that you found our perfect location, which is indeed connected directly to the Royal Garden Plaza Shopping Mall within a short walk of Walking Street and Beach Road, your room overlooking the gardens with a beautiful terrace, our wonderful breakfast spread with a wide variety of western and Thai dishes, including fresh fruit juices, salads and vegetarian meals and swimming pool; surrounded by a beautiful tropical green landscape, all to your liking. Thank you for relaying all this to us.

Your valuable comment concerning the odor in your room, it has been well noted and shared with the Management Team, specifically, our Director of Projects and Development and Executive Housekeeper, will immediately address this issue you encountered, to permanently rectify them. Please rest assured we will continue improving in all areas that concern guest satisfaction. Please accept our sincerest apologies for the inconvenience caused to you by this concern. Your constructive feedback will help us improve going forward. Thank you once again.

You’re a valued guest indeed and if there is an opportunity for you and your family to return to Pattaya, we hope you will consider AVANI Pattaya Resort & Spa on your next visit. This will give us a chance to better deliver upon the guest experience you expect and rightfully deserve.

faa2015, thank you again for taking the time to share your valuable feedback with us!

Warm regards,
Somsak Tanruengsri
General Manager
AVANI Pattaya Resort & Spa