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I would like to thank you very much for taking the time to share a review on TripAdvisor following your recent visits to Sofitel Legend Metropole Hanoi.

I am very sorry to learn that your experience did not meet your expectations. Please accept my most sincere apologies for the interaction of our bellboy that fell short of your expectations. We always work hard to deliver exceptional guest experiences, and it is apparent in your case that we did fell short. We do not in any way condone this behavior. Please be assured that we treat your feedback seriously as only through constructive criticism like yours are we able to understand our short comings and strive for future improvements. We will do what we can to make it right.

Referring to your feedback on the room and the breakfast, I would like to assure you that we take your feedback and concerns with utmost urgency by taking corrective measures in terms of service efficiency and quality.

Once again, we thank you for your comments and hope to win the chance to wow you again. Please let us know your next visit to Sofitel Legend Metropole and we will make sure every effort to be made for providing you the best service we always strive for.

Warm regards,

William Haandrikman
General Manager
Sofitel Legend Metropole Hanoi