Dear Reem20,
Thank you for choosing Hilton Baku and for sharing with other travelers your kind opinion about our facilities and services. I am sorry to read about the inconvenience with the check in process. We try our bests to offer early check-in upon hotel availability but during your stay if was not possible due to high occupancy and it requires time for Housekeeping team to clean the rooms and make them ready to ensure that we deliver the level of service that is expected from us, and that you well deserve.
I certainly hope to once again welcome you back to Hilton Baku in nearest future.
With best regards,
Todori Kalamaris
General Manager