Dear guest,
First and foremost, I would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to leave your valuable feedback.

Although you found some of our facilities and services to your satisfaction, I am very sorry to read that your overall experience was below your expectations. Please accept my apologies for any inconvenience we might have caused. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect.
I can assure you that your valuable comments were taken into account and will be considered for further enhancement of our services and facilities. Hilton Baku Team strives to provide the best possible service to each of our valued guests, and your comments are crucial for our improvement.

I do hope this inconvenience will not affect your perception of Hilton brand and we will be able to welcome you again back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.